Shipping & Returns

🚚 Shipping & Returns Summary

📦【Shipping Information】

• Processing Time: Orders are processed within 1–3 business days.
  
• Shipping Area: Currently, we only offer shipping within Australia.
  
• Tracking: You will receive an email notification with a tracking number once your order has shipped.
  
• Delivery: We offer standard and express shipping options via Australia Post, calculated at checkout.
  

🔄【Returns Policy】

• Return Window: You may request a return within 14 days of receiving your item.
  
• Condition: Items must be unused, unopened, with original tags, and in original packaging.
  
• Shipping Costs: For change-of-mind returns, customers are responsible for return shipping costs.
  
• Hygiene Exception: For hygiene reasons, we cannot accept returns for items that have been used, washed, or come into contact with liquids.
  
• Defective Items: If you receive a damaged or incorrect item, please contact us within 7 days for a resolution.
  

💳【Refunds】

• Approved refunds will be processed to your original payment method within 5–10 business days.
  

📩 If you have any questions, please contact our team at hello@smartgoosestore.com.au.